PRIVACY POLICY

1. Overview

Bladeryders Mobile Barbering Services Inc. (“Bladeryders”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Bladeryders mobile application (the “App”).

By using the App, you agree to this Privacy Policy.

2. Information We Collect

We collect the following types of information:

A. Personal Information

You may provide:

• Name
• Email address
• Phone number
• Profile details
• Photos or content you upload

B. Account & Usage Data

• Login activity
• Booking history
• Service preferences
• Messages or interactions within the App

C. Location Data (Important)

We collect location data to enable core features:

• Real-time location sharing between clients and barbers
• Navigation and service coordination
• Displaying nearby barbers

Live barber location sharing is optional and starts only after an explicit sharing confirmation. Discover receives approximate locations from available barbers who choose to share; precise ride locations are available only to the customer for the active appointment.

Live sharing stops when the barber leaves the sharing screen, hides the app, stops sharing or disables location sharing. Live locations are no longer displayed after one minute without an update. The app does not intentionally collect live GPS location in the background.

You can stop live sharing in the app or disable location permission in device settings. Saved service addresses and booking addresses are separate from live GPS sharing.

D. Payment Information

Payments are processed through Stripe.

• We do not store full credit card details
• Payment data is securely handled by Stripe
• We may receive limited transaction data (e.g., status, amount)

Barbers may also provide payout information directly to Stripe.

Identity Verification

New identification documents are uploaded to private storage in a separate record, not your public barber profile. Only you and administrators may access their records for identity verification. Document viewing uses short-lived access links. Documents remain stored until removal is completed through support or the account-deletion process.

Optional AI Photo Processing

Before using AI photo previews, we request your explicit consent to send headshots, cropped photos, reference photos and style instructions to Base44's AI photo-analysis and image-generation services and their processing providers. They check photo suitability and generate hairstyle previews. You may decline and continue booking services.

AI photo uploads and generated previews currently use public image links that do not automatically expire. Anyone with a link can access the image even if the gallery record is private. Do not upload sensitive information or photos you lack permission to use. Leaving the feature stops future processing but does not undo completed processing or delete previously stored images. Use Contact Support or account deletion to request removal; we do not promise immediate removal of processing-provider copies.

E. Device & Technical Data

• IP address
• Device type and OS
• App version
• Usage behavior (clicks, navigation, features used)

3. How We Use Your Information

We use your information to:

• Create and manage accounts
• Facilitate bookings between users
• Enable real-time tracking
• Process payments through Stripe
• Improve app performance and features
• Communicate updates, confirmations, and support
• Prevent fraud, abuse, and unsafe behavior
• Comply with legal obligations

4. User-to-User Data Sharing

Because Bladeryders is a marketplace:

When a booking is made:

We may share limited information between users, including:

Client → Barber

• Name
• Location
• Booking details

Barber → Client

• Name
• Profile details
• Service information
• Real-time location (during booking)

This sharing is necessary to complete services.

5. Communications

We may collect and use data related to:

• In-app messages
• Notifications
• Support requests

In-app messages are accessible to conversation participants and administrators for safety review. Use Report Safety Issue for abusive content, or Block user to prevent new messages in either direction. Blocking does not cancel existing appointments or remove message history; you can manage blocks in Messages.

6. App Permissions

The App may request access to:

• 📍 Location — for tracking and booking
• 📷 Camera / Photos — for profile content
• 🔔 Notifications — for booking updates

Permissions can be controlled through your device settings.

7. How We Share Information

We may share your data with:

Service Providers

• Payment processing via Stripe
• Cloud storage and analytics providers

Other Users

As described in Section 4

Legal Authorities

When required by law or to protect rights and safety

We do not sell your personal data.

8. Data Retention

We retain your information:

• As long as your account is active
• As necessary to provide services
• To comply with legal obligations

Some data may be retained after account deletion for:

• Legal compliance
• Fraud prevention

9. Your Rights

You may:

• Access your personal data
• Update or correct information
• Request deletion of your account and associated personal data through the app or a web browser; requests are reviewed by Bladeryders and are not completed by signing out or removing a profile.
• Withdraw consent (where applicable)

To do so, contact us at:

Contact Support for access, correction, consent withdrawal or deletion requests.

10. Security

We implement reasonable safeguards to protect your data.

However:

• No system is completely secure
• You use the App at your own risk

11. Data Breach Notification

In the event of a data breach, we will:

• Investigate the issue
• Notify affected users if required by law
• Take appropriate corrective action

12. Children’s Privacy

The App is not intended for users under 18.

We do not knowingly collect data from minors.

13. In-Home Services Disclaimer

Bladeryders facilitates real-world interactions.

We do not:

• Monitor in-person interactions
• Verify locations or environments

Users share information and interact at their own risk.

14. Third-Party Services

The App may include third-party services.

These services have their own privacy policies, including Stripe.

We are not responsible for third-party practices.

Support and Privacy Requests

Use our support form for questions about your data. We collect your name, email, request and support correspondence to handle your enquiry. Keep the secret request reference private; it provides access to your request and our reply.

15. Changes to This Policy

We may update this Privacy Policy at any time.

Continued use of the App means you accept the updated policy.